The Most Expensive Motorola Phone Ever Launched in India Comes With a Promise No One Expected

Some executives talk about consumers. Shivam Ranjan talks about the questions they ask. It is a small distinction that turns out to matter quite a bit. In a conversation ahead of the Motorola Razr Fold’s India launch, the Head of Marketing for Asia Pacific at Motorola kept returning to one specific shift – not in market share, not in shipment numbers, but in the question a premium Indian buyer is now asking.

For most of the last five years, that question was: should I buy a foldable, or just a regular phone? Hesitation dressed as curiosity. In 2026, Ranjan says, the question has changed.”There are now enough people asking ‘is it the flip or is it the fold,'” he told Gizbot. “That shows that the number of people who are open to entering the foldable form factor is much more.”

When a market moves from questioning a form factor to comparing within it, you have crossed a line that does not get crossed twice. The Razr Fold – Motorola’s first-ever book-style foldable, entering a space Samsung has dominated in India since 2019 – is its response to that line being crossed.

India Had a Rough Patch. Motorola Isn’t Pretending Otherwise

To understand why Motorola chose this moment, you have to go back to the data no brand was comfortable discussing loudly. India’s foldable market had a difficult 2024. Shipments declined sharply. The premium Indian consumer sent a clear signal: not yet.

Ranjan doesn’t try to spin it. “The decline was largely because of the limitations, the concerns, the fears of consumers regarding this form factor,” he says. “They were not completely believing in it.” What made India a different problem from North America – where Motorola had become the number one flip form factor brand – was the specific shape of that disbelief. Indian consumers wanted the book-style fold more than the clamshell. The product finding audiences elsewhere was not the one India actually wanted.

“The learning for Motorola was that we need to improve. Not just as one brand, but actually as a category. All OEMs need to do better.” The Razr Fold, then, is not simply a portfolio addition. It is Motorola’s direct structural response to what the market said it needed.

Three Hesitations, Three Answers

Three things kept Indian buyers out of book-style foldables: durability fears, battery anxiety, and after-sales uncertainty. Motorola has taken specific swings at all three.

The most striking is a free one-time screen replacement for buyers within the first year. It is an unusual commitment and exactly the kind that only makes sense if you are genuinely confident in what you have built. “We are very confident that the device won’t break,” Ranjan says. “But just to keep that assurance to the consumer, I think it’s important for us to give that.” The logic is clean – if fragility is the biggest anxiety, the best marketing move is to turn that anxiety into a trust signal.

The battery gets the same direct answer in the hardware: a 6,000mAh cell with 80W charging. “With this large form factor you do consume more battery. You need that additional 6,000.” The number that matters more for most buyers, though, is this: 12 hours of battery life from 12 minutes on the charger. That is the stat that describes a real behaviour, not a spec sheet.

On after-sales, the Razr Fold ships with a programme called Moto Elite Care – free home pickup and drop for servicing, a spare device loaned immediately, and priority access across service touchpoints. “Home pickup and drop means you don’t have to think twice,” Ranjan says. “You just call and book an appointment.” For a buyer in Jaipur or Chandigarh where the nearest service centre might be a real inconvenience, that promise is often what makes the purchase decision possible in the first place.

On Apple, Competition, and ‘The Fruit Company’

Apple’s entry into foldables looms over every conversation about this category in 2026. Ranjan declines to name names, but makes his philosophy clear. “Any new piece of technology, it is always better if more players enter that category. The price of components, the maturity of the technology – all of that improves as more people come in.” Then, with a diplomat’s precision: “For the next jump, maybe it’s important for our good friend the fruit company to also jump in. I actually see that as an advantage for the category.” More players means more consumer curiosity gets activated, supply chains mature faster, and component costs fall. Motorola’s position, already in the top three globally by foldable shipments, is that a rising tide here benefits everyone.

On whether foldables are still a niche, Ranjan is unexpectedly candid. “I would be wrong if I try to say foldables are mainstream.” He notes that Motorola itself hedged in 2025, launching the Signature, a conventional candy bar flagship, “precisely for the reason that people are still buying mainstream flagships.” But he draws the line: “I won’t say it’s a niche. It’s a segment that is now prominent enough. This year could be the watershed moment.“

Who Actually Buys This Phone

The buyer profile Ranjan paints for the Razr Fold is specific in a way that product pitches rarely are. “It is designed for highly successful people who have achieved something in life. People who are used to having things the way they want. They want a device that moves with them, that can adapt to whatever they’re doing.” He resists narrowing it to a single use case – not just productivity, not just creativity, but both, often on the same day. “Maybe the same person has a creative dimension at one time and a productivity dimension at another. It’s for someone who wants a device that can go along with all their different dimensions.”

On AI, now the obligatory centre of every flagship pitch, Ranjan says the Razr Fold’s balance is different from the rest of the portfolio. For most smartphones, Capture dominates: camera AI, photo enhancement, features users feel but never consciously trigger. For the Fold, the equation shifts. “Create and Assist will also play a big role, because this category attracts productivity-centric people. With the pen, with the large canvas, with Sketch to Image – with this device, I believe the use case would be almost equal across all three.”

A Premium Brand, Not Just a Premium Product

Underneath all of this is a brand story Motorola rarely gets full credit for. “Literally last year, we saw more than 50% contribution from the Edge and Razr franchises,” Ranjan says. “Which shows that now we are more of a premium brand than a mass or semi-premium brand.” That figure is not positioning. The Razr Fold sits at the top of a pyramid built over years – G series for mass, Edge for mid-premium, Razr clamshells for flip flagship, and now the Razr Fold claiming the book-style space. “If consumers are looking for a book-style foldable, they should also have an option from Motorola,” he says. “Because we believe there is demand.”

Motorola is late to this form factor by any conventional measure. Samsung has had six years to build brand association and service infrastructure around book-style foldables in India. But components are cheaper now, software is more mature, and consumer understanding of what the form factor can deliver is meaningfully higher than when the category launched. Motorola didn’t pioneer the book-style foldable in India. It is arriving when the market is ready to make a real decision – with a service promise designed to eliminate the fear, and a buyer in mind specific enough to actually mean something.

The question, as Ranjan keeps saying, has already changed. Whether to buy a fold is no longer the debate. Which fold is.